Size Chart
Product sizing information and measurements
| A. Opening Width | 22" |
| B. Height | 12" |
| C. Base Length | 4.15" |
| D. Base Width | 12.4" |
| E. Handle Height | 12" |
* Measured upright
* Unisex style
Low returns
Customer-loved
14-day return
Heavyweight warmth guaranteed with 90% duck down fill and a durable 100% nylon shell.
Internal vertical quilting creates a slimming fit, featuring multiple pockets for maximum storage.
Asymmetric tie and zipper closure inspired by the traditional Korean hanbok for silent luxury.
Meet the Bojagi Tie Tote Bag. She's the perfect balance of pure utility and organic beauty, crafted from a durable medium-weight canvas that embraces its natural texture. Structured yet undeniably vers, her foldable construction and ribbon tie allow for ultimate versatility. With interior patch and zip pockets to keep your essentials completely organized, we topped her off with a custom mochi floral dome snap and a coordinating bag charm. Adjust the shape and size however you need—she's yours.
Product sizing information and measurements
| A. Opening Width | 22" |
| B. Height | 12" |
| C. Base Length | 4.15" |
| D. Base Width | 12.4" |
| E. Handle Height | 12" |
* Measured upright
* Unisex style
Shipping & return information
Free U.S. shipping on $200+.
Orders ship in 3–7 business days (Mon–Fri).
We rest on weekends + holidays to stay human.
You’ll get a tracking email when your order ships.
To maintain efficient inventory management and provide the fastest processing, all returns and exchanges for in-store purchases are handled through our centralized online warehouse.
We appreciate your patience and support as we grow. If you have any questions, our team is happy to help!
Once we hand your package to USPS/UPS/FedEx and they scan it in, they are responsible for getting it to you.
We’re a small brand — we can’t absorb carrier mistakes the way Amazon can.
If you want coverage until final delivery, please add shipping protection at checkout.
Please note that Sundae School will not be liable for any lost/stolen shipments that do not have a shipping protection.
If you purchased package protection with your order and your package is lost, you can file a claim here.
We legally must ship within the time advertised — or within 30 days if nothing is stated.
If there’s a delay, we’ll notify you + give you the option to cancel for a full refund.
Your package protection covers shipping mishaps caused by carriers during transit. It is added to all orders by default, but you may remove it on the cart page before checkout. Please note that once it is removed, we're unable to assist with any shipping-related issues.
Your package protection also includes a free return label, meaning the cost of the return shipping is covered if you choose to return or exchange your order. However, it does not cover restocking fees charged by our third-party warehouse, as these are not related to shipping mishaps, nor overrides final-sale eligibility.
If your package is lost and you purchased Package Protection with your order, please file a lost package claim here.
Once a package is marked “Delivered”, our delivery obligation is complete under UCC § 2-509 & § 2-510.
If it says “Delivered” but you can’t find it:
Check with neighbors/building staff
Contact the carrier to file a claim
We’ll support with any proof they need
We cannot refund, replace, or reship delivered packages.
If tracking stalls or there’s no delivery scan, please contact the carrier for a “lost package” investigation.
We’ll help with documentation.
Wrong address / refused / unclaimed → you cover re-shipping.
Original shipping isn’t refundable.
First of all, we’re so sorry that your item arrived in less-than-perfect condition 😭. While we don’t currently offer repair services, we’ll do our best to make this right for you.
Please email us at counselor@sundae.school with clear photos or videos of the issue, and our team will assist you as soon as possible.
Need an extra button?
Most of our garments include extra buttons inside the item. If your item did not come with extra buttons, feel free to reach out to us and we'll be happy to help.
Lost the extra buttons or your order was delivered over a month ago? You can still request replacement buttons for a small shipping fee.
We’ll match a lower price with store credit within 7 days of purchase if:
The item is identical (size/color)
In stock
Sold full-price at sundae.school or an authorized retailer
You provide proof (screenshot/link)
Flash sales, discount codes, bundles, promos, unauthorized resellers.
Issued as store credit only, per UCC § 2-209 (contract modifications require written agreement).
Once store credit is issued, the transaction becomes final sale.
We don’t ship globally right now. For orders $777+, email us for case-by-case approval. Duties/taxes/customs are the customer’s responsibility.
We recommend forwarders like Forward2Me.
|
Topic |
Governing Rule |
What It Means for You |
|---|---|---|
|
Risk of Loss |
UCC § 2-509 & § 2-319 |
Once we give the package to UPS/FedEx/USPS, you own the risk. |
|
Breach Exception |
UCC § 2-510 |
If we ship the wrong item or defective goods, risk stays with us until fixed. |
|
Modifying Rules by Agreement |
UCC § 1-302 (former § 1-102) |
We can change the default rule only by written agreement. |
|
Shipment Timing |
FTC 16 CFR Part 435 |
We must ship within stated/30 days or notify you of delay and offer refund. |
Email counselor@sundae.school
Mon–Fri 10 AM – 4:20 PM PST
We’ll respond after our matcha break (and before the next existential crisis).
Thanks for supporting a tiny team doing our best to serve you transparently.