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Free U.S. shipping on $300+.
Orders ship in 1–5 business days (Mon–Fri).
We rest on weekends + holidays to stay human.
You’ll get a tracking email when your order ships.

If our carrier flags an address as invalid, we will contact you to verify your details. If we do not receive a response within 7 business days, your order will be canceled and fully refunded.

• Online Returns Only: All items purchased in-store and online must be returned via our RETURN PORTAL! We do not accept physical returns or exchanges at the store.
• Email Receipt Required: A valid email receipt is mandatory to initiate any return or exchange.
• Shipping & Fees: Customers are responsible for return shipping costs to our warehouse. A $8 restocking fee will be deducted from the final refund amount.
• Eligibility: All standard online return/exchange eligibility rules apply.
• Rejected Returns: If your item does not pass our condition inspection, it will not be accepted. You may request to have the rejected item shipped back to you at your own expense within 7 days of the rejection notice. Unclaimed items after 7 days will be responsibly discarded.

We appreciate your patience and support as we grow. If you have any questions, our team is happy to help!

Once we hand your package to a carrier and they scan it in, the carriers are responsible for getting it to you.

We’re a small brand — we can’t absorb carrier mistakes the way Amazon can.

If you want coverage until final delivery, please add shipping protection at checkout.

Please note that Sundae School is not responsible for lost or stolen shipments that do not have shipping protection. However, we will do our best to provide any documentation or information needed to assist with filing a claim with the carrier. If the carrier approves a claim and reimburses a partial amount of the package’s value, that amount will be refunded to you. Sundae School will not issue a refund beyond the amount covered by the carrier.

If you purchased package protection with your order and your package is lost, you can file a claim here.

Claims must be submitted no later than 30 days from the time of delivery. This is determined by the carrier, and is out of our control once outside the window.

We legally must ship within the time advertised — or within 30 days if nothing is stated.

If there’s a delay, we’ll notify you + give you the option to cancel for a full refund.

Your package protection covers shipping mishaps caused by carriers during transit. It is added to all orders by default, but you may remove it on the cart page before checkout. Please note that once it is removed, we're unable to assist with any shipping-related issues.

Your package protection also includes a free return label, meaning the cost of the return shipping is covered if you choose to return or exchange your order. However, it does not cover restocking fees charged by our third-party warehouse, as these are not related to shipping mishaps, nor overrides final-sale eligibility.

If your package is lost and you purchased Package Protection with your order, please file a lost package claim here.

Once a package is marked “Delivered”, our delivery obligation is complete under UCC § 2-509 & § 2-510.

If it says “Delivered” but you can’t find it:

1. Check with neighbors/building staff
2. Contact the carrier to file a claim
3. We’ll support with any proof they need

We cannot refund, replace, or reship delivered packages.

If you purchased package protection with your order and your package is lost, you can file a claim here.

Lost Before Delivery:

If tracking stalls or there’s no delivery scan, please contact our team for an investigation.

Undeliverable Packages:

Wrong address / refused / unclaimed → please reach out to our team and we can arrange a reshipment for an additional shipping fee.

Original shipping isn’t refundable.

First of all, we’re so sorry that your item arrived in less-than-perfect condition 😭. While we don’t currently offer repair services, we’ll do our best to make this right for you.

Please email us at counselor@sundae.school with clear photos or videos of the issue, and our team will assist you as soon as possible.

Need an extra button?

Most of our garments include extra buttons inside the item. If your item did not come with extra buttons, feel free to reach out to us and we'll be happy to help.

Lost the extra buttons or your order was delivered over a month ago? You can still request replacement buttons for a small shipping fee.

We’ll match a lower price with store credit within 7 days of purchase if:

• The item is identical (size/color)
• In stock
• Sold full-price at sundae.school or an authorized retailer
• You provide proof (screenshot/link)

Not eligible:

Flash sales, discount codes, bundles, promos, unauthorized resellers.

Adjustments:

Issued as store credit only, per UCC § 2-209 (contract modifications require written agreement). 
Once store credit is issued, the transaction becomes final sale.

We currently ship directly to the U.S. only.

If you use a third-party forwarding service (like Forward2Me) to send your order internationally, the item becomes Final Sale and is ineligible for returns or exchanges.

Email counselor@sundae.school

Mon–Fri 10 AM – 4:20 PM PST

We’ll respond after our matcha break (and before the next existential crisis).
Thanks for supporting a tiny team doing our best to serve you transparently.