Store Policy

Cheat Sheet on Things to know before buying with us. 

Shipping:

  • We offer free shipping for domestic (US) orders over $150
  • We do not offer international Shipping
  • All orders are processed Mon-Fri will be shipped within 3-7 business days, excluding major holidays and weekends. We are a small team so we cannot operate like Amazon. But we are children of Tiger Moms, so we are trying our best to get our stuff to you ASAP. 
  • Once your order is shipped, you will receive an e-mail with your tracking information. Sundae School is not responsible for any delayed, missing, lost, or stolen packages. After the packaged goods are shipped out of our fulfillment center, we are not held liable. Please contact the carrier directly with any shipping related issues. 
  • As a small team, we will do our best to accommodate your change requests. However, please note that we cannot guarantee any order changes or cancellations especially during peak periods or for orders placed on weekends.
  • If your item is listed as PRE-ORDER, it is expected to ship within the window noted on the product page and we will not be able to accommodate 2-day or overnight shipping. If you have a pre-order item in your cart, your entire order will ship once we receive the pre-order items. Remember - God has a plan 4 u. Your order will come in the time window we promised, and if you are not comfortable with it, we recommend you do not pre-order. 
  • We do not ship any of our flower goods since it is (still) illegal :( Please visit www.sundae.flowers to view our stockists.

For more information e-mail us at counselor@sundae.school. Customer Support Hours are Monday-Friday 10 AM - 4:20 PM PST.

 

International Shipping:

 

We do not offer international shipping at the moment. Text your friend in the U.S. or look into shipping forwarders. 

 

Returns & Exchanges:

Sundae School will accept exchanges and returns on domestic orders of any unworn, unwashed, and undamaged merchandise within 14 days of delivery with the following exceptions:

  • We do not accept any returns of underwear, swimwear, socks, face masks, hats, accessories, and items on Sale 
  • Any item(s) purchased on sale or at a discount are final and cannot be returned for a refund. If we receive an unapproved returned sale or discounted item, no refund will be issued.
  • Please note that shipping and handling (restocking fees) are not refundable. Refunds will be issued to the original payment method when the returned merchandise is received and inspected at our warehouse.
  • Customers are responsible for return shipping costs. We recommend return shipments be sent with a shipping carrier that offers tracking service such as USPS, UPS, Fedex.
  • If the items are being exchanged, Sundae School will offer free shipping on shipping the product back to our warehouse. When the exchange item ships out, the customer is responsible for the shipping costs. 

Exchanges are final sale.

To initiate a return, click here.