Shipping
Due to COVID-19 and major USPS delays, you may experience longer than usual order processing time. Dank you for your patience.
We now offer international shipping as well along with U.S. and Canada. The standard shipping generally takes 5-10 business days after the order is processed. We offer expedited shipping methods as well. We do not ship any of our flower goods since it is (still) illegal. Please visit www.sundaeflowers.com if you’re craving visuals of beautiful flowers.
International Shipping
All applicable customs fees, taxes and duties are the sole responsibility of the customer. International shipments are subject to our standard return policy and everything is non-refundable (order, shipping fee, customs fee, taxes, etc.) We are not responsible for additional customs clearance charges. For more information, please refer to our shipping page.
Returns and Exchanges
ALL SALES ARE FINAL. All merchandise are not eligible for returns, exchanges or credits once purchased. Please check all your information including chosen product sizing, shipping address, billing address, etc. that you are submitting is correct as it cannot be modified or changed. We will only accept returns for refund or exchanges for items damaged in transit. To request a return or an exchange, please email us within 7 days of receiving the item at counselor@sundae.school with a photo proof, then return the damaged item back to us. Upon receipt of the damaged item, we will ship out a replacement, if available, or issue a refund.
Missing or Stolen Packages
Sundae School is not responsible for any delayed, missing, lost, or stolen packages. After the packaged goods are shipped out of our fulfillment center, we are not held liable. Please contact the carrier directly with any shipping related issues.
