Returns

What’s Sundae School return policy?
All returns must be processed within 30 days of receiving the order. You will be refunded in full to your original payment method. Please note that your original shipping charges will not be refunded.

How do I place a return?
For online orders, we accept items in new conditions with original tags attached for a full refund of the item cost. Please contact [Threadbird email] with the Order # and we’ll handle the rest.

How long does it take for the refund to be reflected?
Please allow 5-10 business generally to appear on your statement.

What if I received a wrong item or a damaged product?
Oh no! We truly apologize that this happened to you. Please contact [Threadbird email] and we’ll fix that right away.

What do I do if I want to exchange size?
Our online store does not accept exchanges. We kindly suggest that you would return the item and place a new order with the desired size.