Where does Sundae School ship?
We want to don’t discriminate and we will bring our items to most of the world.
How long could I expect for shipping?
Our delivery time starts from the moment an order is accepted and includes 2 working days period where your items will be processed and dispatched by our warehouse from Monday through Friday. Please note this can take longer during our sale periods when it may take up to 5 days for shipments to be dispatched. In case of restocking, this may take longer and our staff will send you a notification of delay via email.
If an item in your order isn’t immediately available in our warehouse, then please allow 1 to 2 weeks for your purchase to be processed. Your order may be processed in multiple shipments, in which case you will be notified with the tracking number when each shipment occurs.
Do you offer free shipping?
Yes! Any order size above $100 will be free of shipping cost.
What’s Sundae School return policy?
All returns must be processed within 30 days of receiving the order. You will be refunded in full to your original payment method. Please note that your original shipping charges will not be refunded.
How do I place a return?
For online orders, we accept items in new conditions with original tags attached for a full refund of the item cost. Please contact [Threadbird email] with the Order # and we’ll handle the rest.
How long does it take for the refund to be reflected?
Please allow 5-10 business generally to appear on your statement.
What if I received a wrong item or a damaged product?
Oh no! We truly apologize that this happened to you. Please contact [Threadbird email] and we’ll fix that right away.
What do I do if I want to exchange size?
Our online store does not accept exchanges. We kindly suggest that you would return the item and place a new order with the desired size.