Sundae School
Returns

About Shipping 

We offer shipping in U.S. only.  The standard shipping generally takes 5-7 business days after the order is processed. We offer expedited shipping methods as well. We do not ship any of our flower goods since it is (yet) illegal. Please visit www.sundaeflowers.com if you’re craving visuals of beautiful flowers.

About Returns

For online orders, we accept merch in new condition with original tags attached for a full refund. The cost for the return shipping will be separately billed to the customer who wishes to return the merch. (Sorry we are poor to offer free returns. We will soon get there!)

You have 15 days from the ship date to have your return postmarked to the carrier on your label. Your refund will be credited to the original form of payment used to make the purchase once the merch is received at the warehouse. 

Sundae School monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone.

To initiate the return , please contact contact counselor@sundae.school 

About Exchange

For online orders, we only accept exchange for the purchased merch for different colors or sizes. We apologize in advance that we do not offer refunds for purchased goods. To be accepted for the exchange, merch has to be in a new condition with original tags attached for a full refund. Sundae School will cover the return cost but the new shipping cost from our warehouse to the customer will be separately billed to the customer who wishes to exchange the merch. (Sorry we are poor to offer free exchanges or returns. We will soon get there!)

You have 15 days from the ship date to have your return postmarked to the carrier on your label. And we will ship the new unit within 3 days of the reception of your returned package.  

Sundae School monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone.

To initiate the exchange, please contact contact counselor@sundae.school

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